Introduction to User Centred Design

Over the past two years we have been refining our approach to designing and developing online student services in NGSIS. On the design side of things, the outcome of this process is a structured User Centred Design (UCD) methodology which places the needs and goals of our end users first and foremost in our approach. We have found this methodology to be an effective and efficient way to solve challenging problems and provide maximum benefit through our NGSIS projects.

Our UCD design approach will be the topic of an ongoing series of posts through this blog and recently Mike and I were interviewed by Elizabeth O’Gorek for U of T’s In The Loop newsletter to discuss this very issue. Read the full article if you’re interested and stay tuned for more on this in the coming weeks.